Orders, shipping and returns
Orders are typically delivered within 24 to 72 business hours of processing, depending on the destination location. During periods of high demand or due to delivery incidents, this timeframe may vary slightly.
We work with Correos and other trusted courier companies to ensure your order arrives safely and in the shortest possible time. Once your order is confirmed, you'll receive an email with shipping information.
Yes, we ship to the entire peninsula, the Balearic Islands, and the Canary Islands. Please note that slightly longer delivery times and possible customs procedures may apply to shipments to the Canary Islands, Ceuta, and Melilla .
As soon as your order leaves our warehouse, you'll receive a confirmation email with the tracking number . Using this link, you can check the delivery status at any time directly on the shipping company's website.
If you're not home when they try to deliver your package, the shipping company will make a second attempt. If they can't deliver it on the second attempt, you'll have one week to pick it up at the nearest office responsible for that delivery area. They'll notify you in advance so you can make arrangements!
Yes. You have 14 calendar days from receipt of your order to request a return, provided the product is in perfect condition, unopened, and in its original packaging.
As stated in our policies, return shipping costs are the customer's responsibility , except in cases of preparation errors or shipping issues. In these situations, we assume the costs.
Once we receive the returned product and verify that it's in good condition, we'll issue the refund within 7 to 10 business days using the same payment method used for the purchase.
For food safety and hygiene reasons, supplements that have been opened or tampered with cannot be returned. Only sealed and unused products are accepted for returns.
In our online store you can pay conveniently and securely with credit or debit card (Visa, MasterCard, Maestro) , PayPal , Google Pay and Apple Pay.
Yes. Our website uses SSL security protocols to protect your personal and banking information. Additionally, card payments use secure verification systems (3D Secure) to guarantee secure transactions.
Of course. When placing your order, you can enter your company information in the billing section. If you need a detailed invoice or specific requirements, just write to us at info@saludteresapons.com , including your order number.
Subscriptions allow you to receive your favorite products automatically and periodically , without having to reorder each time. You choose the product and the delivery frequency, and we'll take care of the rest.
No. Our subscriptions are open-ended . You can modify or cancel them at any time, without any penalty.
You can easily manage your subscription from your customer area , changing the delivery frequency, temporarily pausing, or canceling whenever you need. If you prefer, you can also write to us at info@saludteresapons.com and we'll do it for you.